It will be important to ask Marion more about her mothers health condition and her cognitive capabilities. The frequent calls indicate Mom is frightened and needs reassurance that Marion is within “reach.”.
This is an interesting situation to put before the group. Is Mom suffering from dementia? If so, reasoning with her will not take away her fear.
What ideas do we offer? If mom is cognitively sound she can participate in options that will make her feel safe. What might those be? the most effective “safety item” is to install a Lifeline at your mother’s home. lifeline is the most frequently used service for seniors. Call them, ask questions, it will provide a way for mom to be reassured without a call to you at work.